What is Crisis De-Escalation?

Crisis de-escalation is the process of reducing the intensity of a volatile or emotionally charged situation using calm communication, empathy, and intentional strategies. Often used in mental health settings, education, emergency services, and workplace environments, crisis de-escalation helps prevent situations from escalating into harm or aggression. Effective crisis de-escalation training combines psychological insight, communication techniques, and brain-based methods to regulate stress responses for both the individual and those they are supporting. This course delivers practical tools rooted in neuroscience to help individuals and teams respond to crises with clarity, empathy, and professionalism.

Who Is This Course For?

Learn the benefits of this course for mental health professionals, individuals, and organizations

The Crisis De-Escalation course offers wide-ranging benefits for mental health professionals, individuals, and organizations by equipping them with advanced tools to manage and de-escalate conflicts in high-pressure situations. This course is ideal for those seeking crisis intervention training to manage emotionally charged situations with skill and empathy. It also supports organizations in need of effective crisis response training for staff. Mental health professionals can fulfill continuing education requirements, deepen their trauma-informed care knowledge, and enhance their practice with neuroscience-based crisis management skills. Individuals gain actionable strategies to manage personal conflicts, improve relationships, and build emotional resilience, fostering confidence and self-mastery. Organizations benefit from practical staff training in conflict resolution, reduced workplace stress, improved communication, and a safer, more harmonious environment. Whether enhancing professional expertise, personal growth, or organizational performance, this course provides the skills to thrive in challenging scenarios.

What Is Included In This Course?

In addition to practical strategies, the course includes tools grounded in neuroscience to strengthen emotional regulation and prevent conflict escalation—key components of any effective crisis prevention training program. Every Hope After Trauma Academy course provides each student with additional resources and strategies for support and further understanding. Each course includes a course e-book, on-demand video lessons, strategies, and more!

  • Comprehensive Course E-Book

    Receive the official course workbook, complete with practical strategies, exercises, and insights tailored to each lesson. This downloadable resource will serve as your guide during the course and a valuable reference afterward.

  • Engaging On-Demand Video Lessons

    Learn directly from Dr. Pamela Seraphine, a leading expert in trauma and brain health. Access her engaging video lessons anytime, enabling you to learn at your own pace and revisit concepts as needed.

  • Certification

    Upon successfully completing the course, you’ll receive a certificate signed by Bruce Kirk, BCBA Executive Director, and Dr. Pamela Seraphine, showcasing your expertise in crisis de-escalation and conflict resolution. This certificate demonstrates your commitment to personal and professional growth.

What are the Course Outcomes?

This Crisis De-Escalation course equips individuals with transformative tools to enhance resilience, emotional regulation, and communication, enabling them to confidently de-escalate challenging situations and strengthen relationships in personal and professional settings. Participants also earn a certificate signed by leading experts, showcasing their expertise in crisis management and personal growth. For organizations, the course delivers measurable benefits by reducing workplace stress and conflicts, fostering collaboration, and improving team performance. Employees gain science-backed strategies to handle crises with empathy and professionalism, creating a healthier, more productive workplace culture that thrives under pressure.

Discover Crisis De-Escalation Strategies, That Work!

Master brain-based strategies to de-escalate challenging situations in any setting—whether with clients, colleagues, or loved ones. Empower yourself or your team with the skills to navigate conflict confidently.

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Course curriculum

    1. Crisis De-Escalation: Brain-Based Solutions for Conflict Resolution

    2. About Your Instructor

    3. Trigger Warning

    4. Training Objectives

    5. Overview of Modules

    1. Module 1 Overview

    2. Lesson 1: The Brain on Crisis 

    3. Lesson 2:  Emotions & The Traumatized Brain

    4. Strategy 1: The Right To Write (AKA: Dear Mother F*cker)

    5. Lesson 3:  Identifying Perceived Threats

    6. Lesson 4:  The CPI Technique

    7. Strategy 2: Mastering The CPI Technique For Crisis & Stress Management

    8. Strategy 3: Emotional Awareness Questionnaire!

    9. Module 1: Quiz

    1. Module 2 Overview

    2. Lesson 5: Mindful Communication 

    3. Lesson 6:  Valuable Key Phrases

    4. Lesson 7:  De-Escalating Arguments

    5. Module 2: Quiz

    1. Module 3 Overview

    2. Lesson 8:  Window of Tolerance

    3. Lesson 9: Mastering Emotional Control  

    4. Strategy 4: 4-Step R.E.S.T. Method

    5. Strategy 5: Flip The Script

    6. Strategy 6: Tone It Down - Mindful De-Escalation Awareness

    7. Strategy 7: The Art Of Pausing

    8. Module 3 Quiz

    1. Module 4 Overview

    2. Lesson 10:  Tricks Your Brain Plays 

    3. BONUS Gift!

    4. Lesson 11:  The Ultimate CPI Success Plan

    5. Module 4 Quiz

    1. Congratulations! Closing Message from Dr. Pamela Seraphine

About this course

  • $245.00
  • 33 lessons

Meet your instructor

Dr. Pamela Seraphine

Dr. Pamela Seraphine is a neuroscientist, consultant, and musician renowned for her expertise in PTSD, trauma, and brain health. Specializing in applied neuroscience for workplace mental health and trauma recovery, she boasts over two decades of invaluable experience in mental health education, advocacy, and leadership.

Testimonials

“I was surprised with the flow and enthusiasm of the presentations. There was a lot of information that was chunked into very practical skills and habits to cultivate.”

- Doug, Crisis De-Escalation Student

“This training exceeded my expectations through the depth and breath of quality content and functional tools to navigate and deflate some seriously stressful conversations.”

- Victoria, Crisis De-Escalation Student

“I really enjoyed it. It helped me brush up on the skills that I already knew while learning whole new techniques. Honestly, I used it with my family the other day - so it's not only professionally relevant. ”

- Randy, Mental Health Professional

Frequently Asked Questions

  • What is crisis de-escalation training, and how does this course differ from others?

    This crisis de-escalation training teaches practical, neuroscience-backed techniques to manage high-stress situations and defuse conflict. Unlike generic crisis response training, this course focuses on brain-based strategies that enhance emotional regulation, communication, and resilience.

  • Who should take this course?

    This course is designed for mental health professionals, frontline workers, educators, caregivers, and anyone who may encounter emotionally intense or potentially dangerous situations. It’s also valuable for organizations seeking effective crisis prevention training for their teams.

  • Will I receive certification upon completion?

    Yes. After completing the course, you’ll receive a certificate that verifies your training in crisis de-escalation and conflict resolution—great for professional development or continuing education requirements.

  • How can this course help in real-life crisis situations?

    You’ll learn how to identify the signs of a potential crisis, apply techniques to calm escalating behaviour, and respond with empathy and confidence. These skills help prevent situations from becoming unsafe while supporting the well-being of everyone involved.

  • Is this course self-paced?

    Yes. All content is available on demand, allowing you to complete the course at your own pace and revisit materials anytime. This flexibility makes it ideal for busy professionals and learners.

Learn to De-Escalate Challenging Situations!

Join our 4-part Crisis De-escalation Training (CDT) series led by Dr. Pamela Seraphine. Learn cutting-edge techniques to recognize and manage crises, empowering you and your team with control in complex situations. Elevate your conflict resolution skills for confident support in both professional and personal contexts.

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