Build Your Toolbox

Learn and practice crisis intervention, response and de-escalation strategies to help you deal with any situation.

  • View crisis through a trauma-informed lense

  • Regulate stress responses in yourself and those you support

  • Build confidence to manage conflict with professionalism and empathy

  • Earn certification that strengthens your career across Canada and the USA

Do work in high stress or crisis-prone environments?

This course is especially valuable for mental health professionals, educators, healthcare provides, workplace leaders and HR professionals across Canada, the USA, and North America.

Collage of diverse professionals including healthcare workers, educators, and workplace leaders who can benefit from trauma informed crisis intervention and de escalation training.

What You'll Learn

This trauma-informed crisis intervention training combines theory with practical tools. Each module gives you skills you can apply right away in mental health, education, healthcare, and workplace settings.

    1. Trauma-Informed Crisis Intervention & De-Escalation: Strategies for Conflict Resolution

    2. About Your Instructor

    3. Trigger Warning

    4. Training Objectives

    5. Overview of Modules

    1. Module 1 Overview

    2. Lesson 1: The Brain on Crisis 

    3. Lesson 2:  Emotions & The Traumatized Brain

    4. Strategy 1: The Right To Write (AKA: Dear Mother F*cker)

    5. Lesson 3:  Identifying Perceived Threats

    6. Lesson 4:  The CPI Technique

    7. Strategy 2: Mastering The CPI Technique For Crisis & Stress Management

    8. Strategy 3: Emotional Awareness Questionnaire!

    9. Module 1: Quiz

    1. Module 2 Overview

    2. Lesson 5: Mindful Communication 

    3. Lesson 6:  Valuable Key Phrases

    4. Lesson 7:  De-Escalating Arguments

    5. Module 2: Quiz

    1. Module 3 Overview

    2. Lesson 8:  Window of Tolerance

    3. Lesson 9: Mastering Emotional Control  

    4. Strategy 4: 4-Step R.E.S.T. Method

    5. Strategy 5: Flip The Script

    6. Strategy 6: Tone It Down - Mindful De-Escalation Awareness

    7. Strategy 7: The Art Of Pausing

    8. Module 3 Quiz

    1. Module 4 Overview

    2. Lesson 10:  Tricks Your Brain Plays 

    3. BONUS Gift!

    4. Lesson 11:  The Ultimate CPI Success Plan

    5. Module 4 Quiz

    1. Congratulations! Closing Message from Dr. Pamela Seraphine

About this course

  • $245.00
  • 33 lessons

Guided by Experience, Grounded in Science

Dr. Pamela Seraphine

Your Instructor Dr. Pamela Seraphine is a neuroscientist, consultant, and musician recognized for her expertise in PTSD, trauma, and brain health. She specializes in applied neuroscience for mental health, trauma recovery, and crisis intervention training. With over two decades of experience in education, advocacy, and leadership, she supports professionals across Canada and the USA in building skills for crisis response and de-escalation.
Dr. Pamela Seraphine, neuroscientist and instructor at Hope After Trauma Academy.

Recommended by Leaders Across Canada & the USA

“I was surprised with the flow and enthusiasm of the presentations. There was a lot of information that was chunked into very practical skills and habits to cultivate.”

- Doug, Crisis De-Escalation Student

“This training exceeded my expectations through the depth and breath of quality content and functional tools to navigate and deflate some seriously stressful conversations.”

- Victoria, Crisis De-Escalation Student

“I really enjoyed it. It helped me brush up on the skills that I already knew while learning whole new techniques. Honestly, I used it with my family the other day - so it's not only professionally relevant. ”

- Randy, Mental Health Professional

Respond with skill, not stress

Join professionals across Canada and the USA mastering de escalation.

Join Now

Earn a Recognized Professional Certification

When you enroll, you gain more than just knowledge — you earn a recognized certificate and access to resources that support your growth long after the course ends.

  • Course Workbook

    A comprehensive e-book filled with trauma-informed strategies and practical exercises you can return to anytime.

  • On-Demand Video Lessons

    Engaging video training led by Dr. Seraphine, available anytime so you can learn at your own pace and revisit lessons as needed.

  • Professional Certification

    Earn a crisis de-escalation certificate signed by Dr. Pamela Seraphine and Hope After Trauma Academy leadership, recognized by professionals across Canada and the USA.

Frequently Asked Questions

  • Who is this course designed for?

    This course is designed for mental health, education, healthcare, and workplace professionals across Canada and the USA who want to strengthen their ability to respond to crises with confidence and compassion.

  • What makes this training different?

    Unlike other programs, this is a trauma-informed crisis intervention and de-escalation training. You will not only learn what to say in a crisis but also understand how the brain reacts under stress and how to calm emotions effectively.

  • How long does it take to complete the course?

    The course is self-paced. Most learners finish in 2 to 3 weeks, but you can take the time you need and revisit the lessons anytime.

  • Will I receive a certificate?

    Yes. Upon completion, you will earn a professional certificate in crisis intervention, crisis response, and de-escalation training. This credential is recognized across North America and demonstrates your commitment to professional growth.

  • Is the training entirely online?

    Yes. You will have access to on-demand video lessons, a downloadable course workbook, and other resources you can use anytime, from anywhere.

  • Can organizations enroll teams?

    Yes. Many schools, healthcare facilities, and workplaces enroll groups. Contact us for team enrollment options and pricing.

Be the Calm in the Crisis

Join professionals across Canada and the USA who are using this training to create safer workplaces, schools, and communities.

You do not have to face conflict or high stress situations unprepared. With trauma-informed crisis intervention and de-escalation training, you will build the skills and confidence to respond with clarity and compassion.
ENROLL TODAY
Online crisis intervention and de escalation training course with certificate, workbook, and video lessons.